Damaged products

Dear customers,

Your satisfaction is essential to us, and we do everything we can to ensure that your orders reach you in the best possible conditions. Despite our best efforts, a product may arrive damaged during transport. In such a case, we are here to resolve the problem quickly and efficiently.

Here's what to do if you receive a damaged product:

1. Take a clear photo of the damaged product , clearly showing the damage. This step is crucial to allow us to assess the extent of the damage.

2. Send us an email at info@mamiebonplan.com attaching a photo of the damaged product. Please also include your order number and any other relevant information that could help us process your request quickly.

Once your email is received, our team will assess the damage and initiate the refund process. Damaged products will be refunded as soon as possible. We take every request seriously and will act quickly to ensure your satisfaction.

About Refund:

• Notification: Once the refund is processed, you will be notified by email.
• Posting Time: Refund may take 48-72 hours to be visible on the account used for payment.
• Refund Method: The refund will be made using the same payment method that was used for the purchase. For example, if the purchase was made via PayPal, the refund will be credited to your PayPal account. If the payment was made by credit card, the refund will be made to the same card.

We regret the inconvenience caused by receiving a damaged product and assure you of our commitment to resolve this situation in the most satisfactory manner possible.

Thank you for your understanding and cooperation.

Sincerely,

The Mamie Bon Plan team